Do I need primapureorganics.com account to place an order?
No. You do not need to open an account to place an order on our website
When you are ready to place your order, simply opt to check out, complete the instant check form and your delivery address.
All customers enjoy Free Standard Shipping on purchases that are $49.00 or more on any order shipping to the 48 contiguous United States.
Can I cancel an order?
If you have any questions about your order, please contact us or call customer service at 1-561-245-7895 during business hours, Monday through Friday, 9 am - 5 pm EST.
Who should I contact if I have questions about ingredients?
You can contact our Customer Service Team by phone (1-561-245-7895) or by email (email@example.com) with questions regarding our products.
However, we cannot recommend products for particular ailments nor can we advise on mixing supplements.
How can I request a printed catalog of your products?
At this time, due to the size of our inventory we do not offer printed catalogs.
What happens if a product is out of stock?
Please contact us with any questions regarding products that are currently out of stock. We will do our best to make our products available.
Will sales tax be added to my order?
We are required by law to collect sales tax on orders shipped. Sales taxes are clearly shown at checkout
Can I change my e-mail?
Yes. Go to My Account in the top right-hand corner and then Account Information. There is an email field below the account name.
What forms of payment can I use?
We accept the following credit cards: MasterCard, Visa, American Express and Discover, Paypal and Wire Transfer
How can I track my order?
All customers will receive a shipping confirmation email from primapureorganics.com at the time their order ships.
This email will contain order details and a tracking number.
Can I change my password?
Yes. Similar to the above you can go to My Account and then Account Information. There is a check box at the bottom of the page.
How can I reset a forgotten password?
On the login page there is a link to the password reset page.
How do I change my billing or shipping address?
In my Account and then Address Book you can keep a list of billing and shipping address and update them as needed.
Where can I find bulk pricing?
Please complete a Contact Us form, call (1-561-339-2271), or e-mail firstname.lastname@example.org to request pricing for items in bulk.
Where can I find out more information on shipping and delivery?
On our customer service page there is general shipping and delivery information.
For shipping information related to a particular order you can go to Account and then My Orders.
What is the website privacy and security policy?
What is the difference between Organic certified and non-Organic?
QAI is our Organic Certifying Agency, Organic certification verifies that your farm or handling facility located anywhere in the world
complies with the USDA organic regulations and allows you to sell, label, and represent your products as organic.
What is the difference between Virgin and Refined?
Virgin is considered the natural/raw material with the characteristic color, flavor, and aroma.
Refining removes these properties so the material is a lighter shade than the virgin material and often times clear, off-white, or white with little-to-no scent or flavor.
What does Non-GMO mean?
Non-genetically modified organism; by definition, all organic materials are Non-GMO.
Are your essential oils food grade?
We do not advise on usage or formulation and refer customers to the Code of Federal Regulations.
PUREOCITY REWARDS PROGRAM
How do I earn Points?
- Open a Prima Pure Account
Earn 250 Prima Shillings ($5) for registering
These initial points only apply to a future purchase of $50 or more.
- Shop at primapureorganics.com
Earn 50 Prima Shillings for each $1 spent.
- Share on Social Media
Earn 25 Prima shillings ($0.50) for posting and/or following:
- Share on Facebook
- Like on Facebook
- Follow on Instagram
How do I use my points?
Prima Shilling balance can be applied toward your purchase at checkout.
Have a suggestion for our FAQ page? Let us Know, we welcome you input.
Thank you for choosing Prima Pure Organics