We are aware our valued customer(s) may change their mind on an order(s) placed for unspecified reasons. No problem, all products are eligible to be returned for a full refund minus any shipping fees (unless of course, it was our error). The items(s) must be returned within 30 days (domestic orders) or 45 days (international orders); refund will be honored via the same method of payment at check out.
For domestic returns, there is never any restocking fees charged. On international returns, please call our customer service number for more details. Please note, returns that exceed the 30 or 45 days’ timeframe will not be honored.
If you ordered more than one of a specific product, only one of those items may be returned opened. All other items must be in its original factory sealed container. For example, if an order is placed for three boxes of the same ground provision powder you may return one opened, the other two must be in its original sealed container.
Print a copy of the invoice from your “Order History”
Pack the item (s) being returned in a suitable shipping container
Include a copy of the invoice with the returned item(s)
Ship labeled box to the address below:
Prima Pure, LLC
Attn: Return Department
1704 Avenida Del Sol
Boca Raton, FL 33432
Please allow 5 days for your refund to be reflected on your account.
PRINT PACK AND SHIP INSTRUCTIONS